Frequently Asked Questions



Where is Transcription Vendors located?
How does your system work?
How long have you been in business?
What kind of work do you transcribe?
Where are the transcriptionists located?
What audio formats are accepted?
Why are the rates lower than other transcription services?
How do I know that you will keep my files confidential?
How do you insure that my files are not hacked when I send them to you?
Where do I mail physical audiotapes?
How do I get started?
How do I pay for transcription services?
Can you handle large projects?
Should I send you my originals?

Where is Transcription Vendors located?

Transcription Vendors is located in Orange County, California. Please visit our Contact Us page for complete contact details.

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How does your system work?

The founders of Transcription Vendors have years of experience managing off-site transcriptionists worldwide for a leading transcription service provider. We have used our experience to create Transcription Vendors’ proprietary system!

Upload your files for transcription once you have registered, and Transcription Vendors will manage the project. Transcription Vendors will guarantee the quality of the transcripts, and accuracy of 98% or better.

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How long have you been in business?

The principals of this business have over 25 years of transcription service experience. Transcriptionists in the database have thousands of hours of transcription experience.

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What kind of data or work do you transcribe?

Transcription Vendors handles all types of transcription projects - interviews, dictations, business meetings, conference calls, focus groups, press briefings, lectures, legal depositions and other legal transcriptions needs, radio shows, videos, panel discussions, sermons, seminars, podcasts, etc. We do transcription work for professors, teachers, students, insurance professionals, financial professionals, doctors, psychiatrists, preachers, market researchers, corporate meetings, lawyers, and much more!!

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Where are your transcribers located? Do you outsource your work to other countries?

Transcription Vendors tests all transcriptionists and only allows qualified transcriptionists to register on the site, irrespective of what country they reside in.

Most registered Transcription Vendors transcriptionists (about 95% currently) are based in the USA and Canada. However, it is possible work may be sent overseas unless you specifically mention that you prefer US based transcriptionists only. In any event, Transcription Vendors offers the same guarantees of all transcription work, regardless of the transcriptionists’ country of origin.

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What audio formats are accepted?

We will work with almost any format of audio. We prefer digital files, simply because we send the audio files to transcribers through our secured website. If you have an audio file on a tape, then we will convert it into a digital file for a fee. Whatever your file format, we will help you get it transcribed.

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Why are your rates so much lower than other transcription services?

Transcription Vendors is focused on getting your transcription project completed at affordable rates. Our system streamlines the process and cuts off the middleman, in this case transcription companies, which means lower cost to you and higher income for our registered transcriptionists. Transcriptionists agree to the rates before they register on the site.

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How do I know you’ll keep my sources confidential?

While no one can guarantee a 100% foolproof system of keeping your files confidential, Transcription Vendors has used several processes to help keep your files confidential. Below are some steps we take to insure confidentiality:

  1. All our transcribers sign a legally binding non-disclosure agreement, and agree to a strict Code of Ethics.

  2. We assign a file number to each audio, and transcribers use the file number as identification (they never know the client’s identity).

  3. We comply with all HIPAA requirements.
    4. We use a highly secure file transfer platform using the highest level of SSL security available.

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How will you insure that my files are not hacked when sent to you?

Your audio files are uploaded to our website through a secure FTP. It is SSL-encrypted.

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How do I get my audiotapes to you?

Since we assign the tapes to specific transcriptionists, please call us for instruction at (800) 466-0013 .

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How do I get started?

Go to www.TranscriptionVendors.com and register. There is a one-time $25 registration fee.

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How do I pay for the transcription? How often do you bill me?

If Transcription Vendors is managing your transcription project, then you will be asked to pay 100% of the estimated fee once you have uploaded the file. Please note that Transcription Vendors guarantees the transcription quality and the timeline quoted to you upon placing your order*.
We will either redo the transcript or refund your money if our transcript fails quality criteria.

* If there is a problem with quality of the audio file submitted when reviewing your file, you will be notified before proceeding with the work of any changes in timeline and cost.

If you choose a registered transcriptionist to work with directly from our database, you will make your own payment arrangements with them. However, Transcription Vendors will guarantee your transcriptionist’s quality if you pay for the job through our website.

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Can you handle large projects?

We will give you our time estimate for short turnaround times if your project is over five hours of recording. We can handle up to a 25-hour project using a longer (one week or more) turnaround time.

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Should I send you my originals?

In the case of audiotapes or cassette formats, yes! We convert all audiotapes into digital format and will send your original tapes back to you. We advise that you make a copy of your master tapes just in case your tape gets lost or damaged in shipping. Also, please make certain to send, along with the media, a self-addressed, postage-paid (stamped) envelope/package in order to return the media.

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Please Contact Us for more queries


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